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ORDER STATUS

When will my order ship?

Thanks for shopping with us. All orders ship from our warehouse within 2-3 business days, unless we’re running a big sale, or experiencing a high order volume. Please track your order by viewing the tracking number sent to your email at the time your

Not shipped - still in processing window

Thank you for shopping with us. Our processing time before an order ship is 2-3 business days, excluding weekends. PLEASE EXPECT SHIPPING DELAYS when we run sales!!! Orders will not ship out as quickly as we normally do because of high order volumes.

Why my order is cancelled?

Thank you so much for shopping with us. Your order was flagged in the system by our website host as a fraud order, so it automatically canceled it in an attempt to save us from having to pay bank fees. Sometimes if customers attempt too many checkout

Tracking Order - Package stuck in LA

Thank you so much for shopping with us. We take pride in shipping fast; but, mail carriers sometimes experience delays.  Unfortunately, we can only see on our end what you see on your end. If you have any questions in the meantime, please don't hesit

Order hasn’t shown up - still in transit

Order hasn’t shown up - delivered

Order was shipped to the wrong address.

Thank you so much for shopping with us. Fortunately, we ship very quickly and are not allowed to make any changes to orders once checkout is complete. If the address was entered incorrectly at checkout, the mail carrier always reroutes it back to us.

Change Address

Thank you so much for shopping with us. Fortunately, we ship very quickly and are not allowed to make any changes to orders once checkout is complete. If you have any questions in the meantime, please don't hesitate to reach out. Our customer service

Additional duties and taxes

The carrier will notify us via email if your country requires payment of duties and taxes before delivery, which amounts to an additional {amount}. Their only alternative is to abandon the package. While we understand this is regrettable, it's beyond

Mistakenly Entered Incorrect Email Address

Thank you for shopping with us. To better assist you, could you please provide your order number to us? Additionally, we kindly encourage you to log in to your account on our website and update your email address for smoother communication regarding

Order modification - Cancel order

Thank you so much for shopping with us.As stated on our website, we’re not allowed to cancel orders or make adjustments. Please see our policy attached below.https://krownedkrystals-gvwjwpgjndy.gorgias.help/en-US/shipping-policy-451865Have a sparkly