Shipping PolicyUpdated 2 months ago
Note:
Absolutely no cancellations nor price adjustments accepted. Please make sure the billing and shipping information is correct before checking out.
Our operating hours are M-F from 8:30 to 4:30 PM CST excluding holidays. We may be contacted via email with any questions or concerns at [email protected]. Please allow up to 24 hours for a response.
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All items ship out from our warehouse in 2-3 Business Days! This excludes holidays and when we run sales. Shipping costs are calculated by weight at checkout.
PLEASE EXPECT SHIPPING DELAYS when we run sales!!! Orders will not ship out as quickly as we normally do because of high order volumes. Expect orders to ship out in 3-5 BUSINESS Days.
At the time your order ships, you will receive an update email including a delivery confirmation number for your shipment. This number allows you to track the status of your package after it has left our offices, as well as to confirm the delivery of your order. Once the mail carrier has confirmed that your order has been received, Krowned Krystals is not responsible for lost, stolen, or damaged packages.
Your order will be shipped to the "ship to" address you enter at checkout. Please be sure that this address is accurate. Krowned Krystals is not responsible for shipping and/or transit times as these are determined by the mail carrier, and are beyond our control.
To file a claim with the carrier, please click the following links: