Shipping DelayUpdated 2 months ago
Note:
Absolutely no cancellations nor price adjustments accepted. Please make sure the billing and shipping information is correct before checking out.
Our operating hours are M-F from 8:30 to 4:30 PM CST excluding holidays. We may be contacted via email with any questions or concerns at [email protected]. Please allow up to 24 hours for a response.
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We take pride in providing FAST SHIPPING!
But, let’s face it! We’re living in some very trying times! You may occasionally experience shipping delays by mail carriers. This is beyond our control.
Once the the mail carrier has confirmed that your order has been received, Krowned Krystals is not responsible for lost, stolen, or damaged packages.
Your order will be shipped to the "ship to" address you enter at checkout. Please be sure that this address is accurate.
Please contact USPS or UPS (check your tracking number for the correct mail carrier) with questions regarding the delay of your order.
With recent changes to their procedures, packages are being marked as “Delivered”, but not showing up until days later. Again, this is beyond our control. We encourage you to order items as close in advance as possible to avoid the headache of delays.
We’re so grateful for your continued patronage to our business and pray for you continuously.
To file a claim with the carrier, please click the following links: